15 best incident management software in 2026 - Freshworks
Apr 16, 2026 · 15 best incident management software for 2026 As organizations continue to rely on technology for critical operations, selecting the right incident management software is essential for …
Webinars - Freshworks
Explore our webinars hub for a curated lineup of live and on-demand sessions designed to help enterprise teams turn AI ambition into real business impact—featuring practical strategies, …
What Is SLA Response Time & Why It Matters: A Complete Guide
Jun 10, 2026 · Beyond user perception, service-level agreement (SLA) response time serves as a critical performance indicator that directly impacts your team's ability to manage workload effectively. Let's …
Freshworks takes the next step toward FedRAMP Authorization for ...
Jun 11, 2026 · We’re proud to bring it to the public sector, with a security posture that supports mission-critical work. Upon achieving FedRAMP Moderate Authorization, Freshservice will be available to …
ITSM Product Updates | Upcoming Features & Updates in Freshservice
Freshservice’s ControlUp integration brings real-time endpoint and app performance data into the platform, enabling proactive issue detection and remediation before users report them. Agents can …
The stakes of IT are different in health care - Freshworks
In most industries, an outage is a bad day. In healthcare, it's a critical event in which drug protocols are delayed, patient records go dark, or equipment doesn't arrive. The organizations getting IT right in …
Freshworks Launches New AI Capabilities to Minimize Customer …
Nov 13, 2025 · This has saved up to 12 minutes per customer interaction, completing critical steps in as little as 7 seconds — a 99% improvement! “Every customer service leader wants to leverage AI to …
Freshservice ITSM Benchmark 2024 | The Works | Freshworks
May 7, 2024 · The latest Freshservice ITSM Benchmark Report explores seven KPIs that define best-in-class ITSM and how generative AI is redefining ITSM. Learn more.