OpenAI's ChatGPT reached one billion monthly app users in May, according to Sensor Tower estimates. Anthropic's Claude benefited from a public response to OpenAI's deal with the U.S. Department of ...

Abstract: As public services increasingly embrace digital transformation, analyzing user sentiment has become crucial for improving application quality and strengthening citizen trust. This study ...

Abstract: Sentiment analysis is a key element for expert reviews but is at a loss in terms of detection of sarcasm and irony, which distort the actual sentiments. This study presents an approach that ...